Information flow.
A system should make useful context available at the right point without creating a second source of truth.
Work in context
The system around the software matters.
Technology work becomes useful when it fits the information, responsibility, and decisions already present in day-to-day operations.
Operational rhythm.
Good software supports the actual frequency, handoffs, and exceptions in the work.
Visible ownership.
People should know what the system handles, what requires review, and who is responsible for the result.
Managed AI fit
Bring one recurring responsibility and the tools involved.